Privacy Policy

This policy explains what information Crest Flow Digital collects when you visit our website, fill in one of our forms, book a call or message us, and how we use it. In short: we only use your details to reply to you and work with you, and we never sell them.

01Who we are

Crest Flow Digital (“Crest Flow Digital”, “we”, “us”) is a website design and video editing studio working remotely with clients worldwide. For any privacy question, email hellocrestflow@gmail.com or message us on WhatsApp at +1 289 794 5835.

02Information you give us

When you fill in a form in one of our Facebook or Instagram ads, fill in our free demo form (hosted by Google Forms), or contact us by email, phone, text or WhatsApp, we may receive:

• Contact details: your name, email address and phone or WhatsApp number.
• Business details: your business name, industry, location and social media page.
• Project details: whether you have a website, what you need, your budget, timeline and how you prefer to be contacted.
• Anything else you choose to share in messages or on a call.

03Information collected automatically

When you visit our website, we receive limited technical information:

• Your approximate location (city and country), device and browser type, and the website or app that sent you to us. We use this for visit notifications and do not store your IP address.
• Anonymous, aggregated visit statistics through Vercel Web Analytics, which does not use cookies.
• If you arrive from one of our ads, the ad platform (Meta) may record that you clicked it, under Meta’s own privacy policy.

04How we use your information

• To reply to your enquiry and contact you by your preferred method (call, text, WhatsApp or email).
• To schedule and hold calls, prepare quotes and deliver the work you hire us for.
• To send occasional follow-ups about your enquiry or project. You can ask us to stop at any time.
• To understand which ads and pages work, so we can improve our website and advertising.

We do not sell or rent your personal information, and we do not share it with other businesses for their marketing.

05Who we share it with

We only share information with the service providers we use to run our business, and only as needed:

• Meta (Facebook / Instagram), for ads and lead forms.
• Google Forms, for collecting free demo requests.
• Vercel, which hosts our website and provides analytics.
• Google (Gmail) and WhatsApp, for email and messages.

We may also disclose information if required by law.

06How long we keep it

We keep enquiry details for up to 24 months if we don’t work together, and client records for as long as needed to provide our services and meet legal or accounting requirements. After that we delete them.

07Your choices and rights

You can ask us at any time to:

• see the information we hold about you,
• correct it,
• delete it, or
• stop contacting you. You can also reply “STOP” to any text message.

Email hellocrestflow@gmail.com and we’ll respond within 30 days. Depending on where you live (for example California, other US states, the UK or the EU), you may have additional rights under local law, and we will honour them.

08Security

We use reputable, secure services to store and send your information and limit access to it. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

09Children

Our services are for businesses and adults. We do not knowingly collect information from anyone under 16.

10Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.